Searching for Focus: #Creativity & Efficiency. Weird combo? #1:1

This school year I have been conducting 1-on-1 student interviews to figure out what these wireless devices are getting used for. Communication? Yup, happening all the time. Obviously, there’s plenty of room to improve student online communication using tools like email, chat and social media…but it is certainly happening. Collaboration? Yup, every student I talked to mentioned using Google Drive/Docs for group work. The next step would be using tools to collaborate outside the school with other students and experts, but the first rung on the ladder of collaboration has been reached. Productivity? Again, every student spoke about researching, writing and organizing. The effectiveness of said productivity would clearly be the place to look for growth over time.

Creativity? We certainly have neat pockets where students are using technology to engage in biotech research and creating presentations for a local company on new conference rooms, but that type of engagement isn’t as prevalent. I feel like you roll the devices out, provide a little bit of training the the top pieces listed above SHOULD take care of themselves. All of it’s important, but I don’t think I need to go out on a research-based Dan Pink/Tom Friedman/Sir Ken Robinson lecture on creativity. They’re all better at that and as the Bare Naked Ladies once said – It’s All Been Done. No need to remake the point.

As an ed tech leader, providing great support is important to the organization. Obviously, it needs to be friendly support, but it needs to be timely so students and teachers can get back to learning. Other staff members need to get back to supporting learning as is possible. My friends in other districts have been tracking the amount of time a ticket is open for years, which is something I started paying attention to last winter. We’ve made great strides based on personal growth, teamwork with folks who are now more familiar (we had 50% turn over in 2013-2014) and better partnerships. CDW-G and Lenovo have been great partners repairing warranty and accidental damage repairs. I’d suggest them to anyone. While we’ve made improvements, we can always improve here. I’d love to have a year where we stay under 20 work hours for an average ticket.

I’m moving myself in the direction of focusing on these two areas – Creativity and Efficiency. They seem like strange bedfellows, but I think they are two of the most important things I can work to focus on in the coming months to drive improvement in the organization.

What are your priorities?

You know #SAMR and #TPACK and Donner and Blitzen…will any instructional technology framework ever catch on?

Many smart people have done work create frameworks for teachers to follow to improve/deepen the usage of instructional technologies. I even gave it a stab once upon a time with Doug Johnson.

Of course you have SAMR and TPACK.

At SLATE this year in Wisconsin, Scot McLeod asked what effective technology integration looks like. He shared with us a collaborative work called trudacot. You can read more about it here and here and watch McLeod’s presentation below.

Will any of them be adopted on a large scale? I’m not talking about Charlotte Danielson – taking the world by storm adopted, but widely used and accepted as the or one of the standards for educators to follow?

I’m not convinced anything will ever organically catch on, just fill niches. In the end, it all comes back to what the research says about good instruction and timely, descriptive feedback. Currently I believe we’re better off following the work of John Hattie and Danielson on what impacts learning. Hattie’s work tracks that formative evaluation and feedback have high effect sizes – there are plenty of technologies out there that can streamline feedback loops between student and teacher (but we need to remember that humans can only assess meaningful work so quickly…). Danielson’s Domain 3 lauds student leadership in learning – I can see that taking place in one of our computer programming classes that is offered online, but the group meets everyday in school. Those students have found online resources to learn from that are far superior to the book they’ve been given. They teach each other and share those resources. It’s been a neat group to watch come together.

In my opinion this is just another reality of technology taking a back seat – as it should – so the focus can be on learning.

What I’m doing to build credentials to support being an educational technology leader – @CoSN @WisconsinDPI @LearningatCisco @CompTIA

As I wrote last night, I’ve taken CoSN’s CETL exam. That was step one in my personal learning path to build skills to support my district as an educational technology leader. I think this is a pretty obvious step for all in this role.  Take a look, for more information on CoSN’s framework. Again, hopefully state departments of ed take note – no reason to reinvent the wheel.

Next I’ve decided to take on Cisco Certifications based on my own deficits and what I believe to be paramount in an ed tech leader’s skill set – a deeper understanding of networking. When I walked into my current position 19 months ago I wasn’t  sure what a 10/100 switch was, had no clue about the 7 Layers of the OSI model (and maybe I don’t really need to know that), nor did I have much of an understanding of how a wireless network functioned. I’ve learned much on the job (I learned the 7 layers via reading and video training) but I believe I need a deeper understanding of what happens on a network for two reasons:

1) I know what the district needs and what the district needs to buy without relying solely on a vendor or reseller
2) So I can serve as a backup support if something happens with the network when network staff are out of the district.

In order to meet this learning need, I plopped down $60 for 6-months of access to Cisco’s own training videos for CCENT (Cisco Certified Entry Networking Techncian) and CCNA (Cisco Certified Networking Associate) credentials. I’ll start out with the CCENT exam hopefully this spring and move onto the CCNA from there. In terms of technical certificates, the next one I have interest in is CompTIA’s Storage+ offering. We’re in the middle of exploring SAN solutions so I’ve learned on the job, and find it interesting enough to pursue further. 6 months ago I had no clue what SATA or SAS drives were, nor what the heck a 7.2k RPM meant.

This morning I talked to a former colleague about this approach. He is from an IT background and his interest lies in the ITIL Certification, which focuses on Service Delivery and Service Support. This is another worthy learning path that directly applies to supporting the organization. Another fellow director is a Lean Six Sigma Black Belt – this learning has helped him drive support efficiency in his department. I’ve thought that project management credentials through the Project Management Institute would be another quality goal for down the road as well.

The bottom line, is we all bring different skills to the table. How we supplement them in up to us. Personally, I have far too many interests to keep going back to grad school, so independent learning through books and videos is the route I’m going to focus on for now. Don’t get my wrong, I loved grad school…I hope I have a PhD still in me after our boys are a little more independent, but I think this route can give me an opportunity to focus my sometimes scattered curiosities and grow my skill sets.

How do we define/credential a school technology leader? #CETL @cosn @WisconsinDPI

Sometime around the turn of the century Wisconsin Department of Public Instruction created a 92 administrative license for an “instructional technology coordinator.” This is what they came up with.

Today, it’s pretty much dead, because colleges and universities can’t find enough students to keep a program going. I never took on the task, because I didn’t see the value. I went the principal/director of instruction route in grad school because I thought it was more useful to build my skill set in those places – school law, operating a school, working with families and improving instruction. I stand by my decision for grad school, but 1.5 years into the role of technology director I see the folly of not having a deeper understanding of storage, networking and the nuts and bolts of student information systems.

I believe CoSN has done a nice job with their CETL framework. I passed Exam I and am currently waiting on results from Exam II, which is essay based. In the next few years I’d like to see state education organizations adopt these types of nationally standardized expectations for school leaders. The CEO of Manpower in Milwaukee is a fellow school parent and when I heard him speak last year at a school function he spoke about the importance of certifications to prove one’s ability in a field – Cisco networking, project management, HR – that is the future, not more grad school programs. In a world where folks may need to change careers multiple times, no one can afford to keep going back to school. They need to pick up skills through alternative methods and reinvent their career. It would make sense for education to take a hint from the labor markets and move in that direction.

#eRate Giveth and eRate Taketh Away

Many are celebrating the eRate Modernization Order. It’s great that funds are being focused on wireless and switching infrastructure, but one needs to remember that this is a 0 sum game – if money goes one way, it’s got to come from another place. A lot of money used to fund other things in our schools is gone or disappearing. Maybe that’s good, but but me down as one person skeptical on how this first round of funding is going to go down. Billions have been put behind these changes. All are encouraged to put in for Category 2 internal connections, but I think the non-traditional Priority 2 schools and libraries will still be left out in the cold. I hope I’m wrong, but I don’t have a lot of hope that these changes are going to help my organization all that much. We could use some new switches, but I want to be sure that the best use of our 5-year cap on funding for internal connections. I’m not 100% sure that’s the best route yet.

Let me be clear – I hope I’m wrong – but I think there is a lack of skepticism with these changes and it looks like I’m looking to fill that void.

My Favorite Place to Think…

The Bay of Green Bay as seen from our room at the Landmark Resort in Egg Harbor. I spent some quality time looking out on this thinking about what’s next in 2015. Portfolios kept coming to mind – personally and for professional. This site is my first step to create a personal portfolio. Next will need to be what it could look like for students. I feel like I was ahead of the curve in 2006 when I told charter school teachers they should just let the students use whatever tools they find useful to demonstrate their talents. Sadly…that never went anywhere. I’m looking forward to working with folks on a meaningful portfolio process that goes somewhere.


Design Thinking in K-12 Planning

In education we have been big fans of the long-range plans. What good is a long range plan when change is so rapid? How much can our worlds change with one elections cycle? In a former district I helped build a 5-year plan that included iPad adoption. Two years into that adoption, leadership changed and the district moved in the Chromebook route. Chromebooks weren’t a viable option when the plan was initially created. Was time taken to see if the new device selection was a good match for the district’s needs, or was it just based on market trends? Plans are a good thing, but how long should they be and how do we decide in what direction to go? How should we get information to make those decisions?

Traditionally districts create a _________ Committee and that group sits around a table and discusses topics. Those discussions turn into a plan that is potentially blessed by the school board. That plan moves forward from there. Based on experiences those discussions are based on the point of view of those around the table. Sometimes a survey is sent out and that information can be used like gospel or dispelled as irrelevant. Having been an author or co-author of these plans across 3 different districts I never felt the plans actually meant anything because little was followed in the state mandated timelines. I felt that there had to be a better way to engage with our students and staff in productive conversations on what they need.

What I’ve found to be powerful is to leverage Design Thinking processes shared by the at Stanford. The crux of the process is getting information back from you users – in our case I’ve chosen to focus on students and teachers – to find out what they need to meet learning objectives. Based on that data, you create prototypes that you take back to the users for more feedback on the way to making a decision. As a technology department in a 1:1 district we’re tasked with purchasing devices for students yearly. This gives us the opportunity to constantly review what our students and teachers need and to assess what tools are out to help meet those needs.

It’s my opinion that face-to-face feedback you get with students is so much more impactful than percentages from a Survey Monkey responses. Some of the feedback surprises you, for example when students who are using computers with a 1.4 GHz process tells you that their computer works much better than the one they have at home. You can hear what works for them, and what frustrates them – like a lack of desktop computers to use high-end Adobe graphics programs. They have the opportunity to articulate their needs and what they think would be a good solution in a way that an “Other:” box in a survey never could. I’ve taken on the task of interviewing extreme users – so I have been talking with a diverse cross-section of learners.

If you’re interested in getting to know more, I highly recommend going through the Wallet Project. I’ve done it multiple times, and it’s a joy to interact with someone to try and figure out what their dream wallet would look like. I suggest pairing that exercise with Doug Deitz’s TEDx talk on how Design Think helped him transform the design of health care products for GE.